Join our dynamic team and
be a part of something extraordinary!

Job role Overview

As a chess coach at Upstep Academy, you’ll have the opportunity to train and inspire students of various skill levels, helping them develop their abilities and passion for the game. Through dynamic and interactive lessons, you’ll play a key role in shaping the next generation of chess enthusiasts, all while enjoying the support of a proven training ecosystem. Join us and be a part of a team dedicated to powering chess globally!

Key Responsibilities

• Provide quality online chess training, conducting both interactive group and private lessons to help students learn and improve their skills.
• Inspire and motivate students to play chess and develop their abilities
• Establish goals and training plans for chess preparation and competitions, monitoring progress to ensure students stay on track.
• Ensure regular reporting and conduct necessary research to offer appropriate and continuous guidance
• Leverage Upstep Academy’s proven ecosystem to enrich the student experience and support their development.

Qualification

• Seeking enthusiastic, dynamic individuals who are passionate about working primarily with children and eager to learn and grow.
• Strong command of English with excellent communication skills.
• Must have access to a reliable laptop and a stable, high-speed internet connection.
• Preferred 1 to 5 years of chess coaching experience, but highly motivated freshers are also welcome to apply.
• Availability to work six days a week.

Location

Andheri East, Marol Metro Station, Mumbai

Job role Overview

The Customer Relationship Executive will be the primary point of contact for parents, ensuring a positive experience throughout their journey with the academy. The role involves managing customer communications, addressing queries, and maintaining strong relationships to enhance customer satisfaction and retention. This position requires coordinating with different teams, ensuring smooth operations, and proactively resolving any concerns to maintain a high standard of service.

Key Responsibilities

• Address parent queries, manage class schedules, and communicate feedback.
• Build rapport with parents through regular calls and gather feedback.
• Handle course renewals, upselling, and retention.
• Be available during sessions/tournaments for queries, and manage drop-out tracking.
• Collect reviews and referrals from existing customers.

Qualification

• Strong command of English with excellent communication skills.
• Familiarity with CRM software and customer management practices.
• Problem-solving abilities and a proactive approach to resolving customer issues.
• 1-3 years of experience in customer service, relationship management, or a similar role
  Availability to work six days a week.

Location

Andheri East, Marol Metro Station, Mumbai

Job role Overview

As part of our Sales Team at Upstep Academy of Chess, you’ll be the first point of contact for parents looking to enhance their children’s learning through chess. Your role will be pivotal in understanding their needs, offering them the right courses, and building long-lasting relationships with our global community.

Key Responsibilities

• First Point of Contact: Serve as the primary contact for parents inquiring about chess courses for their children. Listen actively to understand the child’s needs and skill level, providing tailored recommendations for the most suitable chess programs.
• Demo Class Booking: Engage with parents to book demo classes, ensuring the chosen program aligns with the child’s requirements, and effectively guiding them through the process.
• Achieve Sales Targets: Strive to meet or exceed monthly sales goals by converting leads into enrollments through strong communication, relationship-building, and timely follow-ups.
• Tech-Savvy Operations: Maintain fluency in using CRM systems and video conferencing tools, ensuring all lead information, interactions, and progress are updated accurately and promptly.
• Collaborative Teamwork: Work closely with colleagues across departments, offering support, sharing insights, and contributing to a high-performing, cohesive sales environment.

Qualification

• Excellent verbal and written communication skills, with the ability to engage parents and articulate the benefits of our chess programs.
• A proven track record in meeting sales targets, especially in consultative sales roles.
• Familiarity with CRM platforms is an advantage.
• 1 to 5 years experience for Executive and 5+ years experience Sr. Executive in Business Development profile driven by targets and deadlines
• Availability to work six days a week.

Location

Andheri East, Marol Metro Station, Mumbai

Job role Overview

Join our expanding online chess coaching institute, where we deliver high-quality training to students worldwide. We are looking for a proactive and organized Operations Executive to oversee the efficient coordination of our coaching sessions. This role offers great opportunities for both experienced professionals and freshers with a long-term vision for growth in the online education industry.

Key Responsibilities

• Plan and coordinate training sessions, ensuring smooth communication with students, parents, and coaches.
• Assign trainers to sessions, ensuring they are prepared with necessary materials and course details.
• Monitor session progress, maintain syllabus quality, and track student performance.
• Assist with preparing training materials and maintaining accurate training records.
• Provide administrative support and handle ad hoc tasks to ensure smooth training operations.

Qualification

• Good command of English with excellent communication skills.
• Familiarity with CRM platforms is an advantage.
• A passion for chess or a willingness to learn is a plus.
• 1-2 years of experience in operations, scheduling, or education management is preferred. Freshers with a long-term vision for growth are also encouraged to apply.
• Availability to work six days a week.

Location

Andheri East, Marol Metro Station, Mumbai